Refund policy

Return Policy for Hiding Place Farmstead

At Hiding Place Farmstead, we strive to deliver fresh, high-quality products straight from local farms to your table. Whether you choose delivery or pickup, our return policy ensures fairness and customer satisfaction, considering the perishable nature of our goods.

1. Eligibility for Returns

Non-Perishable Items (e.g., pantry goods, preserves, or packaged products): Returns are accepted within 14 days of delivery or pickup if the item is unopened, unused, and in its original packaging.
Perishable Items (e.g., fresh produce, dairy, or meat): Returns are accepted only if the item is damaged, spoiled, or incorrect at the time of delivery or pickup. Please notify us within 24 hours of receiving or picking up your order.
Incorrect or Missing Items: If you receive an incorrect or missing item, please contact us within 24 hours of delivery or pickup for a resolution.

2. Pickup Orders

Inspection at Pickup: We encourage customers to inspect their orders at the time of pickup. If you notice damaged, spoiled, or incorrect items during pickup, please inform our staff immediately for an on-the-spot resolution (e.g., replacement or refund).
Post-Pickup Issues: If you discover an issue with your order after leaving the pickup location (e.g., spoiled perishable items), please contact us within 24 hours of pickup with your order number and photos of the issue. We’ll review your request and provide a resolution, which may include a refund or store credit.
Non-Perishable Returns for Pickup Orders: For unopened, unused non-perishable items, returns must be brought to the same pickup location within 14 days, accompanied by your order confirmation.
Non-Refundable for Missed Pickups: Orders not picked up during the designated pickup hours are non-refunded. We prepare perishable items specifically for your order, and missed pickups may result in product spoilage. Please ensure you collect your order during the scheduled pickup window [Saturday’s from 7am-12pm local time].

3. How to Request a Return

Contact Us: Reach out to our customer service team at crazyfarmer@hidingplacefarmstead.com or through our website’s contact form within the specified timeframes.
Provide Details: Include your order number, a description of the issue, and photos of the product (if applicable, e.g., for damaged or spoiled items).
Approval: We’ll review your request and provide instructions for next steps, which may include returning the item (for non-perishables) or disposing of it (for perishables).

4. Refunds or Replacements

Refunds: If eligible, refunds will be processed to your original payment method within [5-7 business days] after approval. For pickup orders, refunds for issues reported at pickup may be processed immediately.
Replacements: For incorrect or damaged perishable items, we may offer a replacement or store credit, subject to availability and your preference.
Non-Returnable Items: Custom orders, gift cards, items marked as final sale, or orders not picked up during designated hours are not eligible for return or refund.

5. Return Shipping (Delivery Orders Only)

For non-perishable returns, customers are responsible for return shipping costs unless the item was defective or incorrect.
For perishable items, we may not require the return of the product but may request photos or other evidence of the issue.

6. Damaged or Spoiled Products

We take pride in sourcing fresh, quality products. If you receive a perishable item that is damaged or spoiled, please contact us within 24 hours of delivery or pickup. We may request photos to verify the condition before issuing a refund or replacement.

7. Contact Us

Have questions about our return policy? Reach out to us at crazyfarmer@hidingplacefarmstead.com or visit our website at www.hidingplacefarmstead.com. We’re here to help ensure your shopping experience is exceptional!